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Loaner Program

Technical Services

The Laerdal Loaner Program offers an effective way to minimize disruptions to your training and simulation schedule.

Reduce Downtime

Keep your training program running. The Laerdal Loaner Program offers an effective way to minimize disruptions to your training and simulation schedule. When unexpected equipment downtime occurs, we will dispatch a loaner unit overnight to your facility for use while your equipment is being evaluated by our Laerdal Technicians.

The Loaner Program is included in a simulator or manikin ValuePlus™ 2, 3 and 5 year packages and is also available as individual coverage in single and multiple year options. The 1-year manufacturer’s warranty does not provide a Loaner service. If services are purchased separately (not via ValuePlus), a Loaner policy must be purchased for each product and each year of use. For the ASL 5000™ Lung Solution, the Loaner Program must be purchased separately in yearly increments for each year of use.

Coverage includes

  • Priority shipment of Loaner equipment–request must be posted prior to 3:00 PM EST for same-day shipment to occur.
  • Transportation case for return of equipment to Service Center for repair
  • Pre-paid ground shipment for: return of product to Service Center, return of product to Customer Facility, return of loaner product to Service Center
  • All expenses incurred to inspect and clean loaner product
  • 72 hour average repair turn-around time for customer property

Coverage does not include

  • Additional Priority shipments of customer-owned property
  • "Rental" of the Loaner product (after repaired product has been returned to customer)
  • Customer damage to the loaner equipment as a result of: Accident, abuse, misuse, introduction of foreign objects into the product, or failure to follow the manufacturer’s Directions for Use.
  • Products located outside the United States or Canada
  • Any activities not expressly stated in the full agreement
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